Terms & Conditions

Last updated: 02/05/2025

Welcome to The Jones Family Jewellers. These Terms and Conditions (“Terms”) govern your use of our website, https://tjfjewellers.co.uk, and your purchases from us. By accessing our website or placing an order, you agree to be bound by these Terms.

1. Company Information

The Jones Family Jewellers
16 Talisman Square, CV8 1JB
3 Satchwell Walk, CV32 4QE
Email: sales@tjfjewellers.co.uk

2. Use of the Website

By using our site, you confirm that you are at least 18 years old or are accessing the site under the supervision of a parent or legal guardian.

You agree not to:

Use the site for unlawful purposes
Attempt to interfere with the operation of the website
Transmit any viruses or malicious code

3. Product Information

We take every effort to ensure that product descriptions, images, and prices are accurate. However, we do not guarantee that all details are error-free. If a product you receive does not match the description, your sole remedy is to return it unused in accordance with our Returns Policy.

4. Ordering & Payment

All orders are subject to acceptance and availability.
Prices are displayed in GBP and include VAT where applicable.

Payments are securely processed via Stripe. We do not store your full payment information.

5. Shipping

We aim to dispatch orders promptly. Delivery times are estimates only and we are not liable for any delays beyond our control.

6. Returns & Refunds

You have the right to return items within 14 days of receipt, provided they are unused and in original packaging. Custom or engraved items are non-refundable unless faulty.
Please review our full Returns Policy on the website.

7. Intellectual Property

All content on this site (text, images, logos, graphics) is the property of The Jones Family Jewellers and may not be reproduced without our express written permission.

8. Limitation of Liability

To the fullest extent permitted by law, The Jones Family Jewellers shall not be liable for any indirect or consequential loss or damage arising from the use of our website or products.

9. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

10. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated revision date.

11. Contact

If you have any questions about these Terms, please contact us:

The Jones Family Jewellers
Email: sales@tjfjewellers.co.uk